Our Policies

The roles and responsibilities set out the requirements for centers that choose to deliver SignConnects courses. They also outline the support SignConnects will provide to centers, including limited support to external students.

Roles and Responsibilities
Terms and Conditions

Candidates will be able to apply for reasonable adjustments if they have SEND or external factors which are likely to affect their performance. Your tutor will be able to guide candidates through the process. 

Reasonable Adjustments and Special Consideration Policy 

Candidates can appeal against their external results providing they meet the criteria within the policy and complete the form correctly with the required fee. 

SignConnects Grounds for Appeal Level 1 & 2
Mapping of the Appeal Process

Extraordinary Circumstances are defined as unexpected, unavoidable events beyond the center’s control that prevent the center from conducting summative assessments online. The policy must be followed the form completed at the centers earliest convenience. 

Delay in the Summative Assessments Policy

Centers will be graded based on the assessment process and the quality of candidates work. For this reason, it is important that each center, where possible, has its own IQA in place.

EQA Policy

Professional standards must be always upheld. Any conduct that falls below these standards can have a lasting impact on service users and undermine the integrity of the center. Compliance policies must be followed consistently and without compromise.

Whistleblowing Policy
Malpractice and Maladministration Policy
Sanctions Policy